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Hiring: Customer Experience Officer at Wema Bank Plc

 Hiring: Customer Experience Officer at Wema Bank Plc


Location: Lagos

Employment Type: Full Time


Education: B.Sc. (any discipline)

Specialized knowledge: Good use of the Microsoft Office suites

Skills: Writing, Analytical and Problem Solving

Specialized knowledge: Knowledge of basic products and services in the banking industry

Abilities: Customer Service Orientation

Carry out periodic customer satisfaction and service quality index surveys (for both internal and external customers) and recommend appropriate trainings and development programs based on identified gaps.

Engage stakeholders on identified service challenges (i.e., feedback from measurement reports) and run periodic campaign to communicate service measurement attributes across Branches and SBUs.

Carry out research assessment and implementation of industry best practices and initiatives to drive


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